FREQUENTLY ASKED QUESTIONS

While hours vary by location, Kids Club is typically open on Saturdays from 8AM-12PM and Sundays from 12PM-5PM. Please check your location for accurate times.

Minors with a membership ages 10–14 must be accompanied by a parent or guardian on the workout floor at all times. Ages 15–17 may work out independently with a parent or guardian signature. Minors must have a membership and cannot be brought in as a guest.

Class schedules vary by location and can be found on each location’s website.

Yes, locker rooms are available at every location for free daily use.

Please call your local TruFit for more information on location-specific offerings.

Members with Essentials or Results+ tier memberships have access to all 40+ TruFit locations!

Yes, our memberships are month-to-month.

You may fill out the form on the personal training page to schedule a consultation with a certified personal trainer.

You can redeem points for a 1-Day Guest Pass once every 6 months.

The additional $20 was an automated service fee applied to your account due to late payment when billing wasn’t successful on your billing date.

A member on Results+ may bring one guest on the weekends, Friday through Sunday.

Kids Club allows up to 2 hours per day, per child.

We use your account information as the primary form of payment as well as provide a discount for your membership.

Yes, we have a starter program for all new members called a Fast Start that provides you with three 1 on 1 workouts with a certified coach.

Yes. TruFit offers a wide variety of group classes, including strength, cycle, yoga, dance-inspired formats, silver sneakers, and more. Classes are included with select memberships and are designed for all fitness levels, whether you’re just getting started or looking to push your limits.

The annual fee helps support ongoing club improvements, equipment upgrades, and overall maintenance so your TruFit experience continues to get better year after year.

TruFit offers a wide range of amenities designed to support your full fitness journey, including expansive cardio and strength areas, group fitness classes, recovery options, Kids Club, and more. Amenities vary by location; please call your local TruFit for specific offerings.

Many TruFit locations offer 24-hour access during the week, giving you the flexibility to work out on your schedule. Hours will vary by location; please call your local TruFit for specific hours of operation.

Yes, we offer the option to freeze a membership for up to three months per calendar year. Please be advised that annual fees are not eligible for a freeze and will continue to process during this time.

You can access TruPower and Combo6 by having an active PT agreement or by upgrading to Results+. See front desk for details.

TruPower workouts are for Results+ members only, but you may upgrade at any time to utilize Results+ amenities.

We’d hate to see you go, but we understand that circumstances change. To cancel your membership, we will provide you with the contact information for ABC Fitness, who handles our billing and membership management. Please note that we require a 30 day notice for all cancellations, and any payments scheduled within that 30 day period will still be processed.

Absolutely! We offer an additional child plan, which is billed at $10 per month plus tax for each month it’s needed. Once your child returns to school, the plan can be removed upon request.

If you are relocating, your membership can be transferred to another TruFit location. We will just need your signature on a transfer request to complete the process.

We regularly inspect and maintain our equipment to keep everything running smoothly. If a machine goes down, we notify our Equipment Technician right away, and repairs may require ordering parts. If you ever notice an issue with a machine, please bring it to our attention—we’re happy to help.

We require a 10-day window to ensure in-club payments post in time to offset the billing process on your account, preventing an additional charge.

This policy ensures you can still work out if you’re unable to access your barcode in the app, while also preventing unauthorized use of your membership.