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RE-OPENING FAQ’S

TRU FIT FAMILY,
Tru Fit has always been dedicated to the cleanliness and safety of its members and staff. Our dedication to providing unbeatable customer service starts with communication. We are sharing our Re-Opening FAQ’s with you here. The ultimate goal is to help keep you, our staff, and all of our loved ones at home as safe as possible while having a TRUly Fit experience in our clubs. Here is what we are doing to make your experience better, safer, and cleaner than ever before.
ALL Tru Fit locations will be modified to the following OPERATING HOURS until further notice. These hours allow TRU FIT to keep our staff and members as safe as possible and provide ample time to clean and disinfect the clubs according to our new elevated standards.
HOW MANY MEMBERS ARE ALLOWED IN THE GYM AT THE SAME TIME?
This information will be based on the government allowance and protocols. Tru Fit will comply with all local and federal guidelines to keep our staff and members as safe as possible. This will be updated as we get more details. Preliminary location openings will be 25% of the building capacity which, in many of our large clubs, will accommodate a standard usage experience. Review this page for regular updates HERE.

WHAT AMENITIES ARE NOT AVAILABLE?
We will be updating this portion as the Phases released by our government allow. For now, here is the list:

GX: GX classes will be provided with modified schedules. Schedule will be updated on our website prior to opening May 18, 2020. 

TRU Kids – Will remain closed until we are allowed to re-open by our Governor.

Additional amenities not available: Locker Rooms, Saunas, steam rooms, showers, pools and Basketball. NOTE: Restrooms are accessible. Please plan to arrive in your workout attire.

DOES TRUFIT REQUIRE MEMBERS TO WEAR A FACE MASK WHILE WORKING OUT?
Per Governor Orders, gloves are mandatory for members during phase one that cover members hands from wrist to the fingers. Tru Fit STRONGLY (not mandatory) suggests that members wear a mask.
All Tru Fit staff will be wearing gloves and masks. Safety is our priority and we know it is for you as well.

WHAT ARE THE WORKOUT DISTANCING (SOCIAL DISTANCING) GUIDELINES AT TRU FIT?
All members will need to maintain a 6-foot distance between themselves and others in the club (except for same household families). Tru Fit has committed additional staff and procedures to help ensure these distancing guidelines are followed in our clubs.

HOW WILL TRU FIT KEEP THE GYMS CLEAN?
We will have TRU FIT staff (Tru Fit Member Valets) cleaning all open areas of the gym throughout the day and doing a deep clean every night after closing. Tru Fit will also need your help! All members should disinfect equipment after use and we will make sure the clubs are stocked with the appropriate disinfectant and hand sanitizer stations.

CAN I USE A GUEST PASS TO VISIT THE GYM?
Guest passes are not allowed at this time. Members with Tru Platinum and Tru Results memberships can still bring VIP guests with their plan. (1 per day on weekends ONLY) Friday – Sunday

WHEN ARE YOU GOING TO BILL ME MY MONTHLY DUES?
All billing will resume the day the club re-opens on regularly billed days of the month. Within 7 days after we have opened, any credit for the portion of March’s dues you were assured of will appear on your account as described in our member letter (also found in our NEWS UPDATES page)!

WHEN WILL YOU CHARGE ME FOR PERSONAL TRAINING?
Personal training billing will resume the day Tru Fit opens, on your regularly scheduled due date. All session expiration dates have been extended 60 days for billing done in March.

MY QUESTION IS NOT HERE, WHO CAN I CONTACT?
We realize this situation has impacted many people in many different ways. Please understand that we have thousands of members that may feel the same way and our commitment is to get you all the answers you need. If you have additional questions please email info@clubtrufit.com and allow 2 business days Monday-Friday to get back to you.

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