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COVID-19 UPDATE: A Letter From Our CEO + FAQ

MEMBER NOTICE & FAQ | 3.19.20

Valued Members,

It is a very challenging time for all, as we balance the government regulations, safety and social responsibilities of our business for you as our members and our team members. Our current circumstances only call for adaptability – agility – strength and UNITY!

A very serious and scary situation that we are ALL in together – YES! However, you have depended on US for your WELLNESS to date and we HAVE YOU today, tomorrow and every day after. Our Leadership team is working around the clock working on the best ways to SERVE our member. Our team is AMAZING (as you know), our members are AMAZING, and we will get through this together!

I think we all agree with the saying, “Let’s unplug 2020…wait 60 seconds…and plug back in.” But, this is our reality. We must choose to unite – preserve our health – give and support each other. TruFit Strong!

A huge shout out to our members who are still working to run the FRONT LINES! The TruFit family sends GRATITUDE to our Doctors, nurses, first responders, police, fire, grocery stores, pharmacies, airports and all others that are SERVING daily!

We can’t wait until we proudly open our doors back and see YOU in person soon! In the meantime, please ENJOY those at home workouts, family dinners, board games, the power of being still, walks outside “distancing” and KNOW our TRU FIT FAMILY IS HERE! And… remember, wellness, water, good nourishing foods and good peeps around you is the best vaccine possible!

Stay HEALTHY, Stay SAFE, Stay UNITED, BE WELL,

Jesse Escamilla

CEO | Tru Fit Athletic Clubs

FREQUENTLY ASKED QUESTIONS AND ANSWERS TRU FIT ATHLETIC CLUB TEMPORARY CLUB CLOSURE

Based on orders from federal, state and local government authorities regarding COVID-19, ALL TruFit clubs are temporarily closed. Club reopening is dependent upon governmental guidance as we take the direction extremely serious to do our part in wellness for ALL.

WHAT WILL HAPPEN WITH MY DUES PAYMENTS?

As it relates to your account billing status, Active members will receive a prorated dues credit for March and we will not bill your account after April 1st until the club reopens. In return for any time missed in our clubs during March, all our members will be getting the prorated credit to be applied toward the choice of the following:

DOUBLE $ VALUE FOR CREDIT APPLIED TO SERVICES & DRINKS!

MEMBERSHIP UPGRADE to TRU RESULTS (Unlimited Combo6ix and TRU RESULTS) and TRAINING

Or, the exact credit can be applied to future dues.

Keep fit and safe while at home: In addition, to the unique FREE digital fitness offering we have provided by our partners at LesMills streaming on-demand video workouts to support your at-home exercise, along with our complimentary FIT3D scan (full details below).

*Based on the closure time frame, we will follow-up with the credit applied. However, rest assured on our commitment to DO THE RIGHT thing for our members. The credit will populate onto your account and sit until you elect how you choose to apply. Again, more details to follow.

In addition, once we proudly resume your in-club workouts, ALL MEMBERS will also be receiving a COMPLIMENTARY FIT3D SCAN ($49 VALUE) to visualize your wellness goals.

WHAT DO I NEED TO DO OR ACTION DO I NEED TO TAKE REGARDING THE STATUS OF MY MEMBERSHIP?

NOTHING. We gotcha!

WHEN WILL THE CLUB REOPEN?

Our optimistic approach is based on a two-week plan set forth by the governor. However, as everyone is in this together, we know that information and the climate of our country is changing by the minute. We are unclear at this time as this is government regulated. However, full confidence that our COME BACK will be MORE AMAZING than our SET BACK!

WHAT ABOUT THE UNKNOWN?

Some topics and questions, we just don’t know NOW with the rapidly changing climate. However, we are trying our VERY BEST to GET OUR “FIT” TOGETHER (Yes, intended to read in a few directions) as is the world. Just when we think we have the best answer, the chess board shifts. So, stay patient with us and we commit to inform you with clarity as soon as WE know more – YOU will know more. Let’s learn – grow and pivot together!

RESOURCES

We take this situation extremely serious; however, let’s UNITE to make this “quarantined” time as healthy, and stress free as possible. We might not see your smiling faces right know every day, but we will have wellness resources for you daily including:

FREE VIRTUAL WORKOUTS FROM OUR FRIENDS AT LESMILLS:

We know that staying fit and active is our best way to build a strong immune system and stay healthy. Here is a FREE option to help keep you active and working out at home from our sister company and their partners at LesMills. This platform offers 95 free workouts across 8 categories and will remain available as long as the disruption from Coronavirus continues.

LET’S STAY CONNECTED:

As new information unfolds; we want to keep you informed: WEBSITE | TruFitAthleticClubs.com | LATEST NEWS

STILL DON’T SEE YOUR QUESTION ADDRESSED?

We Gotcha! Please let’s not add to your stress! Reach out and we will get your question addressed as promptly as possible. We are here for YOU! Our members, our team members and our community. If you have questions email info@clubtrufit.com and be patient we will get a response to you.

2 comments

  1. Jehoon

    How do we cancel our membership? No one is answering the phone.

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